Operations/Retail Manager

Creature Comforts Pet Resort; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Flexible Schedule

Employee Discount on Services and Ret

401K

PTO

Job summary

Creature Comforts Pet Resort is seeking an Operations/Practice Manager to lead a large-volume pet care facility. This full-time leadership role reports to the General Manager and the Owner, and is accountable for day-to-day operations, client satisfaction, staff management, and fiscal accountability while ensuring processes and systems are followed.

The PM/OM will manage staffing, operations across boarding, daycare, grooming, and training, and provide hands-on support as needed.

Qualifications

• Education: Min 2-year degree (4-year preferred) in Business/Accounting or Zoological/Animal Science.
• Experience: 3+ years in a Manager/Operations Manager role leading 5+ staff.
• Strong staff management including hiring, training and coaching.
• Pet care facility experience preferred.

Responsibilities

• Hire, coach, coach, monitor and schedule staff, while controlling payroll costs.
• Oversee all facility operations: boarding, daycare, grooming, training and add-ons; ensure safety and cleanliness.
• Assist day-to-day accounting: client accounts, payroll reports, deposits, and reconciliation.
• Hands-on animal care as needed: feeding, administering medication, walking dogs; cleaning tasks.
• Must work weekends and holidays; must be available mornings, afternoons and evenings.
• Must stand 8+ hours and lift 50+ lbs; walk dogs >90 lbs when required.

Skills

Staff management

Customer service

Leadership

Scheduling

Payroll

Operations management

Education

2-year degree in Business/Accounting or Animal Science

Job description

MUST LOVE ALL PETS LARGE AND SMALL!!

Creature Comforts is looking to hire a Operations/Practice Manager, the position is a Full Time Leadership role. If you have the love and the passion for working and playing with dogs, are success driven, enjoy coaching and build a winning team, while meeting and exceeding business metrics. But also a little drool and some doggy hair doesn't phase you in the least- this could be the job for you!

The Operations/Practice Manager is tasked with leading our team and operating our large volume pet care facility. The PM/OM reports directly to the General Manger as well as the Owner of the business and is accountable for all day-to-day operations, client satisfaction, staff management, fiscal accountability and ensuring that all processes and systems are being followed. The PM is the first point of contact for all operations, and is also accountable for meeting established customer service standards focusing on both internal and external customers.

Creature Comforts is a multi-location, high volume facility with various services (Grooming, Boarding, Training) and communal playtime. The business is looking for a strong PM with solid experience and ability to run the operation independently. This is an exciting opportunity for a skilled manager who enjoys business building, program implementation, staff development and creating exceptional customer experiences.

Principal Responsibilities include; (this is a short version of the more comprehensive duties):

Staff Management:

The Operations/Practice Manager is responsible for employee hiring, firing, coaching, performance monitoring and team building along with scheduling and assuring proper coverage with fiscal consideration to payroll cost.

Operations:

The Operations/Practice Manager is responsible for all facility operations (boarding, daycare, grooming, training and add-on services); safety of dogs, staff and clients. Ensuring that established, high quality, customer service standards are consistently met and exceeded; handling customer complaints to ensure positive outcomes. Responsible for ensuring high cleanliness & sanitation standards are met, maintenance needs addressed and supply inventories monitored.

Accounting Functions:

The Operations/Practice Manager will assist in the day to day accounting functions of the business. The PM is primarily responsible for client account review and related functions. Generating payroll reports, payroll, reconciliation of daily deposits and software.

Hands on Additional Responsibilities:

The Operations/Practice Manager is expected to participate in all areas of direct animal care when needed. Including but not limited to assisting administering medication, feeding, occasionally walking dogs for potty breaks, and various cleaning tasks such as dishes, animal rooms and runs, kitchens etc.

Must be Available to work Weekends and Holidays

Must have open availability morning, afternoon and evenings

Must be to be on your feet for 8+hr a day, able to lift 50+lbs

Must be able and willing to walk dogs that are 90+ Pounds or 2 dogs at the same time

Benefits:

• Flexible Schedule
• Employee Discount on Services and Retail
• 401K
• PTO

Experience is Required:

Successful candidate will have the following (Minimum) required qualifications:

Education: Min of 2 year degree (4 year preferred) in Business /Accounting or Zoological/Animal Science

Experience: Min 3 years in a Manager, Operations Manager position (leadership position managing at least a group of 5 people) with a strong track record of successful staff management, including hiring, firing, training & support. Strong track record of customer service and client satisfaction. Pet care facility experience highly preferred, but not required if other skill sets exceptionally well suited

Professional references will be requested

Pay is based on experience and starts at $21.00-$25.00 per/hr.

Job Types: Full-time