Pet Care Front Desk & Wellness Advocate

Mission Pet Health; Richmond (VA); On-site; USD 25,000 - 28,000; Full time

Job summary

River City Veterinary Hospital in Richmond is seeking a Receptionist to manage a multi-line phone system, greet clients warmly, and coordinate care with the team. You will handle medical records, appointments, and financial transactions to keep our hospital running smoothly.

The role emphasizes compassionate client interaction, pet wellness education, and a calm, empathetic presence for clients and their pets during busy days.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: educate clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy: be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Love for animals

Job description

River City Veterinary Hospital in Richmond is seeking a Receptionist to manage a multi-line phone system, greet clients warmly, and coordinate care with the team. You will handle medical records, appointments, and financial transactions to keep our hospital running smoothly.

The role emphasizes compassionate client interaction, pet wellness education, and a calm, empathetic presence for clients and their pets during busy days.