Veterinary Receptionist at River City Veterinary Hospital (Richmond)

Rivercityvethospital; Richmond (VA); On-site; USD 25,000 - 28,000; Full time

Job summary

River City Veterinary Hospital in Richmond is seeking a Receptionist to manage a multi-line phone system, greet clients warmly, and coordinate care with the team. You will handle medical records, appointments, and financial transactions to keep our hospital running smoothly.

The role emphasizes compassionate client interaction, pet wellness education, and a calm, empathetic presence for clients and their pets during busy days.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: educate clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy: be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Love for animals

Job description

River City Veterinary Hospital (Richmond)

Date Published

09-18-2026

Pay Class

Full-Time

Working Arrangement

On-site

Base Min.

$ 18

Base Max.

$ 20

Description & Requirements

Company Overview

River City Veterinary Hospital, proudly serving the Richmond area since 2014, is rooted in providing a collaborative, compassionate, and pro‑active healthcare experience for every patient. The community trust is evident—we hold an exceptional 4.9‑star Google rating and have consistently been recognized as a top provider, earning Richmond Magazine’s Best Veterinary Hospital since 2019, Style Weekly’s Best Animal Hospital since 2016, and Virginia Living Magazine’s Best of Virginia since 2019. If you are seeking a practice where your medical dedication is recognized by both your teammates and the local pet owners you serve, this is where you can truly do your best work.As a future teammate at River City Veterinary Hospital, you will be joining a team recognized for its deep dedication to medicine and client empathy. The leadership here believes that easing the minds of concerned pet parents, especially in urgent situations, is as vital as the diagnosis itself. This commitment creates an environment built for professional growth. Though we maintain a local, personalized feel, joining us means you have access to broader programs designed to help all teammates achieve their career goals, whether you are pursuing credentialing as an LVT or moving toward a leadership role within the organization. We are focused on helping you succeed professionally.We focus intently on comprehensive veterinary services, including animal rescue initiatives and emergency medical topics, ensuring we handle the full spectrum of complex cases. We understand the urgency needed when a pet is not feeling well, providing both diagnosis and crucial emotional support. To streamline client communication and improve workflow efficiency, we utilize modern digital tools like PetPage by AllyDVM, allowing for seamless communication, appointment requests, and prescription refills, even outside of our regular office hours (M‑F 7:30 AM – 6:00 PM, Saturday 8:00 AM – 1:00 PM). You will be fully supported by a dedicated team that prioritizes delivering pro‑active healthcare.Richmond, VA, known as River City, is a dynamic community offering rich history combined with modern vibrancy. Located conveniently on West Broad Street, our facility places you in the heart of a city renowned for its arts, diverse food scene, and extensive park systems bordering the James River. This location provides you with the perfect backdrop for a balanced life, allowing you to easily connect with the community you serve and enjoy ample opportunities for recreation and relaxation outside of the practice.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.