Urgent Care Vet Receptionist - Calm Front Desk

Veterinary Practice Partners; Charlotte (NC); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Job summary

Riverbend Veterinary PetCare Hospital, located in Mountain Island near Charlotte, NC, seeks a skilled veterinary receptionist to be the primary contact for clients and their pets. This role blends administrative precision with genuine warmth across a range of interactions, including emotionally sensitive situations.

Qualifications include a minimum of 1 year at a veterinary front desk, familiarity with practice management software, veterinary terminology, and strong communication skills.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet).
• Knowledge of veterinary terminology and vaccination protocols.
• Proficiency in scheduling, multi-line phone management, medical records, and payment processing.
• Strong customer service skills and composure in high-volume environments.

Responsibilities

• Greet and check in clients and patients; update medical records and confirm appointment details.
• Answer and manage a multi-line telephone system and respond to inquiries.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information accurately and compassionately, including end-of-life discussions.
• Maintain EMR and data entry in the PIMS system; coordinate with staff to relay communications.
• Maintain reception area cleanliness and a welcoming environment.

Skills

Customer service

Front desk

Verbal communication

Active listening

Conflict resolution

Animal handling

Education

High school diploma

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Riverbend Veterinary PetCare Hospital, located in Mountain Island near Charlotte, NC, seeks a skilled veterinary receptionist to be the primary contact for clients and their pets. This role blends administrative precision with genuine warmth across a range of interactions, including emotionally sensitive situations.

Qualifications include a minimum of 1 year at a veterinary front desk, familiarity with practice management software, veterinary terminology, and strong communication skills.