Veterinary Receptionist & Client Care Specialist

NVA Equine; Virginia (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Pet discounts

Paid time off

Job summary

Countryside Veterinary Clinic of Richmond is seeking a Full-Time Customer Service Representative (Veterinary Receptionist) to join our hospital team. You are the first and last face our clients see, setting a warm, welcoming tone for pets and their owners while balancing front-desk operations in a fast-paced environment.

The role includes scheduling appointments, managing medical records, and assisting with billing, with opportunities to grow into other roles within the clinic and a

Qualifications

• Minimum of 1 year of customer service experience required.
• High school diploma or equivalent.
• Comfort working in a busy environment with animals present.
• Strong attention to detail and basic computer skills.

Responsibilities

• Client communication: answer phones, greet clients, answer basic questions about services.
• Scheduling: book appointments, surgeries, and follow-ups using scheduling system.
• Medical records: create, update, and maintain electronic and physical records.
• Facility care: keep waiting lobby, front desk, and common areas clean and tidy.
• Billing and checkout: process payments, explain invoices, and handle check-in/check-out duties.

Skills

Customer service

Attention to detail

Basic computer skills

Communication skills

Education

High school diploma or equivalent

Tools

Scheduling system

Electronic medical records

Job description

Countryside Veterinary Clinic of Richmond is seeking a Full-Time Customer Service Representative (Veterinary Receptionist) to join our hospital team. You are the first and last face our clients see, setting a warm, welcoming tone for pets and their owners while balancing front-desk operations in a fast-paced environment.

The role includes scheduling appointments, managing medical records, and assisting with billing, with opportunities to grow into other roles within the clinic and a