Pet Care Receptionist - Client Experience Pro

Swift Creek Animal Hospital & Pet Resort.; Virginia; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical Insurance

Vision Insurance

Health Savings Account

Life Insurance

Paid Time Off

Employee Pet Care Discounts

Job summary

Swift Creek Animal Hospital in Midlothian, VA is seeking a friendly Veterinary Receptionist to be the welcoming face of our team. You’ll greet clients and their pets, coordinate appointments, and handle payments with care.

If you enjoy a fast-paced setting, value teamwork, and want to help families and their animals, this full-time, in-person role offers hands-on training, supportive colleagues, and a chance to grow with a trusted veterinary practice.

Qualifications

• Compassionate, positive, and professional attitude.
• Excellent communication and customer service skills.
• Strong multitasking and organizational abilities.
• Comfortable using computers and learning new software.
• Ability to stay calm and productive in a busy environment.
• Previous reception, customer service, or veterinary experience is a plus, but not required.

Responsibilities

• Greeting clients and pets with warmth and professionalism.
• Scheduling appointments and managing daily patient flow.
• Answering phones and assisting clients with questions and service needs.
• Processing payments and handling client transactions.
• Maintaining accurate patient and client records.
• Managing incoming and outgoing mail and email communications.
• Supporting the veterinary team with administrative tasks.
• Keeping the lobby and reception area welcoming, organized, and clean.

Skills

Compassionate attitude

Customer service

Multitasking

Computer skills

Calm under pressure

Vet reception experience

Job description

Swift Creek Animal Hospital in Midlothian, VA is seeking a friendly Veterinary Receptionist to be the welcoming face of our team. You’ll greet clients and their pets, coordinate appointments, and handle payments with care.

If you enjoy a fast-paced setting, value teamwork, and want to help families and their animals, this full-time, in-person role offers hands-on training, supportive colleagues, and a chance to grow with a trusted veterinary practice.