Pet Care Front Desk & Wellness Advocate

Orchardparkvet; Northern (KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Orchard Park Animal Hospital in Whitehouse, TN is seeking a friendly receptionist to be the first point of contact for clients and pets. You will manage a multi-line phone system, greet clients with a positive attitude, and help coordinate care with veterinary staff.

This role emphasizes accurate medical record keeping, scheduling, and handling transactions, while promoting preventative care and client education.

Qualifications

• Excellent customer service and communication skills are required.
• Ability to manage multiple tasks in a fast-paced veterinary setting.
• Strong organizational abilities with attention to detail.
• Team-oriented mindset with the ability to work independently when needed.
• Previous experience with veterinary software is preferred and a flexible schedule is required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a positive attitude.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointments, and handle transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calming presence and treat each pet like your own.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Orchard Park Animal Hospital in Whitehouse, TN is seeking a friendly receptionist to be the first point of contact for clients and pets. You will manage a multi-line phone system, greet clients with a positive attitude, and help coordinate care with veterinary staff.

This role emphasizes accurate medical record keeping, scheduling, and handling transactions, while promoting preventative care and client education.