Compassionate Veterinary Receptionist & Care Coordinator

Orchard-Park-Animal-Hospital; Whitehouse (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Orchard Park Animal Hospital in Whitehouse, TN is seeking a friendly receptionist to be the first point of contact for clients and their pets. You’ll manage multi-line calls, greet clients warmly, and help coordinate care with a compassionate, professional demeanor.

This role emphasizes accurate records, smooth scheduling, and clear financial transactions, all within a supportive, AAHA-accredited environment that values growth, teamwork, and exceptional customer service.

Qualifications

• Excellent customer service is essential and animal welfare comes first.
• Strong communication skills, calm under pressure, and a positive attitude.
• Excellent organizational abilities with multitasking in a fast-paced clinic.
• Collaborative, team-focused mindset with ability to work independently when needed.
• Experience with veterinary software is preferred; weekend and holiday availability required.

Responsibilities

• Be Director of First Impressions: greet clients, answer calls, and reflect compassionate care.
• Maintain accurate medical records, manage appointments, and handle transactions.
• Educate clients on preventive care and available hospital services.
• Offer a calming presence and empathy for clients and their pets.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Compassion and empathy

Tools

Vet software

Job description

Orchard Park Animal Hospital in Whitehouse, TN is seeking a friendly receptionist to be the first point of contact for clients and their pets. You’ll manage multi-line calls, greet clients warmly, and help coordinate care with a compassionate, professional demeanor.

This role emphasizes accurate records, smooth scheduling, and clear financial transactions, all within a supportive, AAHA-accredited environment that values growth, teamwork, and exceptional customer service.