Customer Service Representative

Star Valley Veterinary Clinic; Hanover Park (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wage

Pet service discounts

Insurance options

Paid time off

Professional development

Job summary

Hanover Park Animal Care Center in Hanover Park, IL is seeking a Customer Service Representative to be the friendly first contact for clients. You will assist with inquiries, scheduling, and a variety of front desk tasks in a fast-paced veterinary environment.

The ideal candidate has strong communication skills, a genuine love for animals, and experience in customer service. Proficiency in Microsoft Office and a commitment to high-quality client care are required; compensation includes

Qualifications

• High school diploma or equivalent.
• Experience in customer service, ideally in animal care.
• Excellent written and verbal communication.
• Ability to multitask in a busy front desk.
• Genuine love for animals and commitment to high-quality care.
• Proficient in Microsoft Office Suite or similar.

Responsibilities

• Greet clients and visitors with a warm, friendly attitude.
• Handle inquiries via phone, email, and in person.
• Schedule appointments for grooming, vaccinations, and general care.
• Provide information about services, procedures, and policies.
• Process payments and maintain client and pet records.
• Assist with animal care requests and general admin duties.
• Maintain a clean and organized front desk.
• Collaborate with veterinary staff to ensure seamless service.

Skills

Customer service

Communication

Multitasking

Problem solving

Love for animals

Teamwork

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Hospital Name: Hanover Park Animal Care Center

Job Type: Support Staff

Description & Requirements

Job Title : Customer Service Representative

Location : Hanover Park Animal Care Center

About Us:

At Hanover Park Animal Care Center, we are dedicated to providing exceptional care and support to animals and their owners. We strive to create a compassionate, welcoming environment where pets and their families feel supported. Join our team and be part of a passionate group committed to animal welfare and customer satisfaction.

Position Overview:

We are looking for a friendly, professional, and organized Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, providing them with excellent customer service while assisting with inquiries, scheduling, and a variety of other administrative tasks. The ideal candidate will be passionate about animals, have strong communication skills, and thrive in a fast-paced environment.

Key Responsibilities:

• Greet clients and visitors with a warm, friendly attitude.
• Handle customer inquiries via phone, email, and in person.
• Schedule appointments for animal services, such as grooming, vaccinations, and general care.
• Provide clients with information about our services, procedures, and policies.
• Process payments and maintain accurate client and pet records.
• Assist in managing animal care requests and general administrative duties.
• Maintain a clean and organized front desk area.
• Collaborate with veterinary and animal care staff to ensure seamless customer service.

Qualifications:

• High school diploma or equivalent; some college coursework or certification in a related field is a plus.
• Previous experience in customer service, ideally in an animal care or veterinary setting.
• Excellent communication skills (both written and verbal).
• Ability to multitask and manage time effectively in a busy environment.
• Strong problem-solving abilities and a positive attitude.
• A genuine love for animals and commitment to providing high-quality care.
• Proficiency in Microsoft Office Suite or similar office software.

Base Hourly Pay:

The base hourly range for this position is $15.00 - $20.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits:

• Competitive hourly wage.
• Opportunity to work with a dedicated and passionate team.
• Discounts on pet services and products.
• Health, dental, and vision insurance options (if applicable).
• Paid time off and holiday pay.
• Opportunities for professional development and training.