Pet Care Front Desk Specialist - Client Concierge

VCA Animal Hospitals, Inc; Ridgewood (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Pet discounts

Job summary

VCA Animal Hospitals, Inc. seeks a Client Service Representative in New Jersey. The CSR will greet clients and their pets, manage front-desk tasks, schedule appointments, handle payments, and provide product/service information with empathy and professionalism.

The role supports clinical teams, maintains medical records, and contributes to a clean, welcoming hospital environment to ensure excellent client service and pet care.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in a client-facing role, preferably in veterinary/healthcare or customer service.

Responsibilities

• Greet clients and their pets, answer phones, and direct to exam rooms.
• Schedule, confirm, and coordinate appointments.
• Present and explain fees; process payments and maintain records.
• Maintain medical records and ensure confidentiality of client and patient information.
• Keep the hospital environment clean, safe, and inviting.

Skills

Customer service

Communication

Multitasking

Empathy

Education

High school diploma

Tools

AVImark

Cornerstone

Scheduling software

Job description

VCA Animal Hospitals, Inc. seeks a Client Service Representative in New Jersey. The CSR will greet clients and their pets, manage front-desk tasks, schedule appointments, handle payments, and provide product/service information with empathy and professionalism.

The role supports clinical teams, maintains medical records, and contributes to a clean, welcoming hospital environment to ensure excellent client service and pet care.