Veterinary Client Care Specialist (Front Desk)

Brief Media, Inc.; Newark (DE); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Trupanion pet insurance

Associate discounts on pet treatments

Continuing education allowance

BluePearl University training

Medical, dental, vision, and life ins.

401k and retirement planning

Paid time off and floating holidays

Supportive, family-like culture

Job summary

BluePearl Pet Hospital in Christiana, DE is hiring an extraordinary Veterinary Receptionist. This role centers on compassionate client service and smooth front-desk operations for a busy veterinary team.

You will greet clients, manage appointments, and provide support to ensure pet families receive high-quality care and guidance in challenging moments. A strong emphasis on calm communication and empathy is essential.

Responsibilities

• Greet clients and make friendly eye contact at arrival with a warm, professional demeanor.
• Speak clearly, slowly, and calmly in person and on the telephone for client understanding.
• Assess each client’s needs and the pet’s condition upon arrival, evaluating emergencies.
• Confirm appointments and provide accurate guidance on pet preparation.
• Offer emotional support and resource materials to grieving clients.
• Serve as liaison between clients and service agencies during pet remains handling.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.

Job description

BluePearl Pet Hospital in Christiana, DE is hiring an extraordinary Veterinary Receptionist. This role centers on compassionate client service and smooth front-desk operations for a busy veterinary team.

You will greet clients, manage appointments, and provide support to ensure pet families receive high-quality care and guidance in challenging moments. A strong emphasis on calm communication and empathy is essential.