Lead Client Service Specialist - Veterinary Front Desk

Pet Services of Washington, P.S.; Denver (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Pet care discounts

Career development

Team environment

Job summary

Pet Services of Washington, P.S. is seeking a Lead Client Service Representative to oversee client service operations in a fast-paced veterinary hospital.

The role requires leadership, excellent communication, and the ability to coach and mentor staff, while ensuring top-tier client care and accurate handling of financial interactions. Flexibility to cover shifts, including weekdays and rotating Saturdays, with benefits including medical, dental, vision, and paid time off.

Qualifications

• Excellent client service and communication center operations knowledge.
• Strong organizational and detail-oriented skills.
• Strong client relations and interpersonal skills.
• Excellent oral and written communication skills.
• Intermediate to expert computer skills.
• Strong leadership and team support skills.
• Ability to coach, mentor, and support team members.
• Self-starter with the ability to work independently and as part of a team.
• Strong client service background.
• Ability to handle multiple priorities in a fast-paced environment.
• Minimum of 2 years of client service experience preferred.
• Minimum of 2 years of veterinary experience preferred.

Responsibilities

• Support the day-to-day operations of the client service areas and maintain strong relationships with internal departments.
• Assist with interviewing, training, coaching, developing, mentoring, and supporting Client Service team members.
• Provide on-the-job training to help develop team members' skills and reinforce client service standards.
• Assist the Hospital Manager and Client Service Supervisor with daily hospital operations.
• Support front office workflow and ensure consistent execution of policies, procedures, and protocols.
• Assist with resolving client concerns and communicate trends or opportunities to hospital leadership.
• Identify potential problems, workflow concerns, and client service needs, and provide recommendations to leadership.
• Utilize sound judgment when making decisions that support the best interests of the hospital, clients, and patients.
• Coach and support team members while encouraging accountability and teamwork.
• Assist with performance feedback and development conversations for Client Service team members.
• Assist with maintaining reporting tools and operational resources needed to support business goals.
• Support accurate communication of financial information to clients and medical team members.
• Act as a liaison between Client Service and other hospital departments.
• Assist with maintaining a positive, organized, and efficient front office environment.
• Serve as a role model by demonstrating professionalism, accountability, teamwork, and exceptional customer service.

Skills

Leadership experience

Client service

Communication skills

Multitasking

Attention to detail

Team coaching

Independent work

Client relations

Hospital operations knowledge

Lifting up to 40 lbs

Tools

Computer skills

Job description

Pet Services of Washington, P.S. is seeking a Lead Client Service Representative to oversee client service operations in a fast-paced veterinary hospital.

The role requires leadership, excellent communication, and the ability to coach and mentor staff, while ensuring top-tier client care and accurate handling of financial interactions. Flexibility to cover shifts, including weekdays and rotating Saturdays, with benefits including medical, dental, vision, and paid time off.