Pet Care Front Desk & Reservations Specialist

LSP SA ALAMO RANCH LLC; San Antonio (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Dogtopia in San Antonio is seeking a Front Desk Coordinator to be the first point of contact and deliver an exceptional customer experience. You will manage front desk operations, check-in/check-out, and enrollment processes while keeping accurate records and coordinating with the daycare team.

The role requires strong communication, organizational skills, and the ability to stay calm in a fast-paced environment, ensuring a welcoming atmosphere for pet parents and their dogs.

Qualifications

• Experience in customer service, retail, hospitality, or pet care preferred.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable using scheduling software and POS systems.

Responsibilities

• Greet pet parents and manage front desk interactions.
• Handle check-in/check-out and reservations.
• Verify records and enrollment status.
• Maintain accurate customer and dog profiles.
• Promote services and memberships to customers.
• Process payments and maintain transaction records.
• Coordinate with staff for smooth dog transitions.
• Communicate clearly with team and pet parents.

Skills

Customer service

Interpersonal communication

Organizational skills

Multitasking

Professional demeanor

Tools

Scheduling software

POS systems

Job description

Dogtopia in San Antonio is seeking a Front Desk Coordinator to be the first point of contact and deliver an exceptional customer experience. You will manage front desk operations, check-in/check-out, and enrollment processes while keeping accurate records and coordinating with the daycare team.

The role requires strong communication, organizational skills, and the ability to stay calm in a fast-paced environment, ensuring a welcoming atmosphere for pet parents and their dogs.