Pet Care Front Desk Lead

Dogmanyc; New York (NY); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

401(k)

PTO

employee discounts on services

overtime

Job summary

Dogmanyc is seeking a Front Desk Manager to be the first point of contact for clients and their dogs, coordinating front‑of‑house operations across daycare, boarding, grooming, and enrichment. You will manage scheduling, check‑in/check‑out, and lead the front desk team to keep the facility safe, organized, and welcoming.

The ideal candidate is highly organized, excels at multitasking, and brings strong customer service instincts.

Qualifications

• 1+ years of experience in a customer-facing role; supervisory or management experience preferred.
• Genuine comfort and confidence working around dogs of all breeds, sizes, and energy levels.
• Strong organizational skills and ability to manage multiple schedules and priorities simultaneously.
• Excellent verbal and written communication skills; calm and professional under pressure.
• Proficiency with scheduling/POS software (e.g., Gingr, PetExec, or similar) or ability to learn quickly.
• Experience in pet care, veterinary, grooming, or hospitality industries is a plus.
• High school diploma or equivalent required.
• Hands-on experience with office machines and proficiency in English (oral and written).
• Knowledge of G-suite, Google for Work, and PetExec is a plus.
• Problem-solving skills and high organizational and multitasking abilities.
• Good communication and people skills.

Responsibilities

• Greet clients and dogs at check-in and check-out; manage inquiries; process payments; maintain client and pet records.
• Manage the daily schedule across all departments — daycare, boarding, grooming, and enrichment; ensure accurate headcounts and staff-to-dog ratios.
• Serve as the communication link between clients and all departments; relay instructions and schedule changes promptly.
• Hire, train, schedule, and supervise front desk staff; create and maintain front desk procedures.
• Upsell services and follow up on new client leads; support marketing and retention initiatives.
• Monitor lobby cleanliness and organization; ensure documentation is complete before dogs are admitted; follow safety protocols.
• Reconcile daily sales and payments; manage data entry; assist ownership with reporting and vendor coordination.
• Monitor stock and order office and grooming supplies.
• Handle complaints and specific customer requests with timely, accurate resolutions.
• Ensure company policies and security requirements are met.

Skills

Customer service

Staff supervision

Organization

Communication

Scheduling software

Education

High school diploma

Tools

Gingr

PetExec

Google Workspace

Job description

Dogmanyc is seeking a Front Desk Manager to be the first point of contact for clients and their dogs, coordinating front‑of‑house operations across daycare, boarding, grooming, and enrichment. You will manage scheduling, check‑in/check‑out, and lead the front desk team to keep the facility safe, organized, and welcoming.

The ideal candidate is highly organized, excels at multitasking, and brings strong customer service instincts.