Dog-Friendly Front Desk Concierge: Customer Experience

Legacy Franchise Concepts, LP; San Diego (CA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Benefits available for full-time team

Job summary

Dogtopia in San Diego, CA is seeking a Canine Concierge for a part-time role. You will greet customers, sell daycare enrollments, lead tours, book Meet & Greet appointments, and manage the front desk with a friendly, proactive approach.

You will handle phone and text follow-ups, light cleaning, and POS tasks while delivering outstanding customer service and representing the Dogtopia brand. Must love dogs and enjoy a fast-paced, team-oriented environment.

Qualifications

• Experience in customer service and upselling is a plus.
• Strong communication and presentation skills.
• Ability to multitask in a fast-paced environment while maintaining accuracy.

Responsibilities

• Sell daycare enrollments and lead facility tours.
• Book Meet & Greet appointments by phone.
• Make follow-up calls/texts to leads and Pet Parents.
• Post content to Instagram and Facebook.
• Use MS Office and manage POS system.
• Greet customers and maintain a clean, organized front desk.
• Support Canine Coaches and ensure safety standards.
• Maintain a high level of customer satisfaction and drive reviews.

Skills

Customer service

Sales

Multitasking

Organizational skills

Tools

POS system

MS Office

Job description

Dogtopia in San Diego, CA is seeking a Canine Concierge for a part-time role. You will greet customers, sell daycare enrollments, lead tours, book Meet & Greet appointments, and manage the front desk with a friendly, proactive approach.

You will handle phone and text follow-ups, light cleaning, and POS tasks while delivering outstanding customer service and representing the Dogtopia brand. Must love dogs and enjoy a fast-paced, team-oriented environment.