Front Desk & Guest Experience Coordinator

LSP SA STONE OAKS LLC; San Antonio (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Dogtopia is seeking a Front Desk Coordinator to welcome pet parents and their dogs, manage check-in/check-out, and support enrollment and memberships. You will maintain accurate records, promote services, and coordinate with the daycare team in a fast-paced lobby environment.

The role emphasizes exceptional service, organization, and teamwork to deliver a positive, safe experience for pets and their families.

Qualifications

• Previous experience in customer service, retail, hospitality, or pet care preferred.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable using scheduling software and point-of-sale systems.
• Ability to stand for extended periods and lift up to 30 pounds.

Responsibilities

• Greet pet parents and their dogs with a friendly and welcoming attitude.
• Manage the check-in and check-out process efficiently.
• Ensure accurate handling of customer accounts and reservations.
• Address pet parent questions and concerns professionally.
• Deliver Dogtopia’s “3 S’s” customer service philosophy: Smile, Story, and Satisfaction.
• Manage daycare, boarding, and grooming reservations through the scheduling system.
• Verify dog vaccination records and enrollment status.
• Maintain accurate customer and dog profiles in the system.
• Coordinate with playroom staff to ensure smooth dog transitions.
• Promote and explain daycare packages, memberships, and services to pet parents.
• Assist with new customer onboarding and enrollment processes.
• Support sales goals by recommending services that meet pet parent needs.
• Help maintain strong customer retention through positive engagement.
• Process payments and maintain accurate transaction records.
• Maintain organized customer records and documentation.
• Support daily reporting and front desk operational tasks.
• Assist management with administrative projects as needed.
• Communicate clearly with Canine Coaches and management regarding dog arrivals, departures, and special instructions.
• Assist with coordinating dog movement between the lobby and playrooms.
• Maintain clear and professional communication with both team members and pet parents.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Scheduling software

POS systems

Tools

Scheduling software

POS systems

Job description

Dogtopia is seeking a Front Desk Coordinator to welcome pet parents and their dogs, manage check-in/check-out, and support enrollment and memberships. You will maintain accurate records, promote services, and coordinate with the daycare team in a fast-paced lobby environment.

The role emphasizes exceptional service, organization, and teamwork to deliver a positive, safe experience for pets and their families.