Front Desk Coordinator

LSP SA ALAMO RANCH LLC; San Antonio (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Dogtopia in San Antonio is seeking a Front Desk Coordinator to be the first point of contact and deliver an exceptional customer experience. You will manage front desk operations, check-in/check-out, and enrollment processes while keeping accurate records and coordinating with the daycare team.

The role requires strong communication, organizational skills, and the ability to stay calm in a fast-paced environment, ensuring a welcoming atmosphere for pet parents and their dogs.

Qualifications

• Experience in customer service, retail, hospitality, or pet care preferred.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable using scheduling software and POS systems.

Responsibilities

• Greet pet parents and manage front desk interactions.
• Handle check-in/check-out and reservations.
• Verify records and enrollment status.
• Maintain accurate customer and dog profiles.
• Promote services and memberships to customers.
• Process payments and maintain transaction records.
• Coordinate with staff for smooth dog transitions.
• Communicate clearly with team and pet parents.

Skills

Customer service

Interpersonal communication

Organizational skills

Multitasking

Professional demeanor

Tools

Scheduling software

POS systems

Job description

Position OverviewThe Front Desk Coordinator serves as the first point of contact for Dogtopia pet parents and plays a key role in delivering an exceptional customer experience. This position manages the front desk operations, coordinates dog check-in and check-out, supports enrollment and membership programs, and ensures smooth daily communication between pet parents and the daycare team.The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced environment while maintaining a welcoming and professional atmosphere.Key ResponsibilitiesCustomer ExperienceGreet pet parents and their dogs with a friendly and welcoming attitude.Manage the check-in and check-out process efficiently.Ensure accurate handling of customer accounts and reservations.Address pet parent questions and concerns professionally.Deliver Dogtopia’s “3 S’s” customer service philosophy: Smile, Story, and Satisfaction.Scheduling & ReservationsManage daycare, boarding, and grooming reservations through the scheduling system.Verify dog vaccination records and enrollment status.Maintain accurate customer and dog profiles in the system.Coordinate with playroom staff to ensure smooth dog transitions.Sales & Enrollment SupportPromote and explain daycare packages, memberships, and services to pet parents.Assist with new customer onboarding and enrollment processes.Support sales goals by recommending services that meet pet parent needs.Help maintain strong customer retention through positive engagement.Administrative SupportProcess payments and maintain accurate transaction records.Maintain organized customer records and documentation.Support daily reporting and front desk operational tasks.Assist management with administrative projects as needed.Communication & Team CoordinationCommunicate clearly with Canine Coaches and management regarding dog arrivals, departures, and special instructions.Assist with coordinating dog movement between the lobby and playrooms.Maintain clear and professional communication with both team members and pet parents.QualificationsStrong passion for dogs and customer service.Previous experience in customer service, retail, hospitality, or pet care preferred.Excellent interpersonal and communication skills.Strong organizational and multitasking abilities.Comfortable using scheduling software and point-of-sale systems.Ability to remain calm and professional during busy periods.Physical RequirementsAbility to stand for extended periods of time.Ability to lift up to 30 pounds when necessary.Comfortable working in a busy environment with dogs and pet parents.Ability to move quickly and safely between the front desk and playroom areas.Work EnvironmentFast-paced dog daycare environmentFrequent interaction with dogs and pet parentsIndoor facility with active lobby and operational areasTeam-oriented workplaceCore ValuesFront Desk Coordinators are expected to demonstrate:Exceptional customer serviceProfessional communicationPositive attitude and energyAttention to detailTeam collaborationCommitment to Dogtopia brand standards