Front Desk & Guest Experience Coordinator (Pet Care)

UP DOG INC; Texas; On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Employee discount

Job summary

Dogtopia is seeking a Front Desk Coordinator to greet customers, manage the lobby, and handle data entry and payments in a fast-paced pet-care setting. The role emphasizes exceptional customer service and teamwork in a dog-friendly environment.

Responsibilities include greeting visitors, maintaining pet parent charts, managing staffing calls, and ensuring smooth front-of-store operations, with flexible hours including weekends.

Qualifications

• Must love dogs
• Ability to spend up to 100% of work time standing
• Ability to work flexible days and hours, including holidays and weekends
• Strong customer service skills, along with customer tolerant
• Excellent communicator

Responsibilities

• Greeting EVERYONE that walks in or out of Dogtopia
• Data entry and pet parent charts
• Manage staffing call-outs and replacement shifts
• Setting: Front of store
• Billing and processing payments

Job description

Job Description

Job Description

MUST HAVE - experience as front desk, receptionist, sales, or hostess.

FRONT DESK COORDINATOR Core Competencies: Consistent and timely attendance Ability to learn dog recognition Completion of all e-learning platforms NPS and phone scores Proper door control in all rooms Proper record keeping Participate and lead topics in team meetings
Qualifications: Must love dogs Ability to spend up to 100% of work time standing Ability to work flexible days and hours, including holidays and weekends Ability to work cohesively with others in a fun, fast paced environment Strong customer service skills, along with customer tolerant Ability to make/take phone calls while still assisting lobby Must be comfortable with up-selling Personal
Characteristics: Detail oriented Quick thinker Emotionally intelligent Outgoing, enthusiastic by nature Fun-loving Strong multitasker Excellent communicator Day to Day Duties Data entry Creating pet parent charts Greeting EVERYONE that walks in or out of Dogtopia! Understanding Dogtopia’s retail items Manage staffing call-outs and replacement shifts

Understanding our Dogtopia-isms The rules by which we, as Dogtopians live by are: We LOVE life unconditionally like a dog . We STAY loyal to our pack . We CHASE the absolute highest standards of safety . We PLAY to our fullest potential . We TREAT every day like It’s the Most Exciting Day Ever!

Raises with performance in as little as 2 weeks!

Financial Duties:

• Processing payments
• Billing
• Sales

Setting:

• Front of store

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

This Job Is:

• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Types: Full-time, Part-time

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Cypress, TX 77433 (Preferred)

Work Location: In person