Pet Care Front Desk & Client Services Pro

Bellevue Animal Hospital; Bellevue (WA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Bellevue Animal Hospital in Bellevue, WA is seeking a friendly Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will manage appointments and patient flow, handle multi-line phones, process transactions, and provide essential service information to clients with a compassionate approach.

The ideal candidate has 2+ years in customer service or reception, excellent communication, strong organization, and thrives in a team setting.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Ability to manage a multi-line phone system while assisting in-person clients.
• Excellent verbal and written communication skills.
• Compassionate, professional service to clients in routine and emotionally charged situations.
• Strong organizational and time management skills.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain financial records.
• Positive attitude and willingness to collaborate with a team.
• Remain calm and solution-oriented during busy periods.

Responsibilities

• Welcome clients to the hospital and create exceptional experiences.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and maintain accurate records.
• Provide clients with information about services and admissions.

Skills

Customer service

Phone handling

Communication

Teamwork

Scheduling

Payments processing

Tools

Phone system

Calendar coordination

Job description

Bellevue Animal Hospital in Bellevue, WA is seeking a friendly Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will manage appointments and patient flow, handle multi-line phones, process transactions, and provide essential service information to clients with a compassionate approach.

The ideal candidate has 2+ years in customer service or reception, excellent communication, strong organization, and thrives in a team setting.