Pet Care Concierge & Appointment Specialist

Broadway Veterinary Hospital - WellHaven Pet Health; Seattle (WA); On-site; USD 2,934,288 - 3,581,760; Full time

Job summary

Broadway Veterinary Hospital in Seattle is seeking a friendly Receptionist to be the first point of contact for clients. Your main duty is turning calls into scheduled appointments, guiding clients through services, and ensuring a positive, welcoming experience for every visitor.

You will greet clients, manage calls, promote preventive care plans, handle basic cashier duties, and maintain accurate records. The role requires multitasking, empathy, and a professional phone demeanor in a fast-paced

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience.
• 1+ years of experience using computers.
• Veterinary experience is a plus.

Responsibilities

• Fill the client schedule each day by converting calls to appointments.
• Greet clients and patients warmly at arrival.
• Manage incoming calls and book appointments to optimize care.
• Promote Care Companion Plans and preventive services.
• Perform receptionist duties including intake, discharge, and cashier tasks.
• Maintain accurate patient charts and support smooth call-to-appointment transitions.
• Collaborate with the veterinary team to improve client experience.
• Ensure reception area remains clean and inviting.

Skills

Customer service

Phone etiquette

Multitasking

Typing 40+wpm

MS Office

Empathy

Education

High School Diploma

Job description

Broadway Veterinary Hospital in Seattle is seeking a friendly Receptionist to be the first point of contact for clients. Your main duty is turning calls into scheduled appointments, guiding clients through services, and ensuring a positive, welcoming experience for every visitor.

You will greet clients, manage calls, promote preventive care plans, handle basic cashier duties, and maintain accurate records. The role requires multitasking, empathy, and a professional phone demeanor in a fast-paced