Client Care Coordinator

NVA General Practice; Wichita (KS); On-site; USD 14,774 - 21,042; Part time

Benefits offered by this job

401k

Uniform allowance

Employee pet discount

Health insurance

Paid time off

Job summary

NVA General Practice in Wichita, Kansas, is looking for a part-time Veterinary Customer Service Representative. This role involves greeting clients, managing phone calls, scheduling appointments, and ensuring an excellent experience for pets and their owners.

The ideal candidate should have veterinary knowledge and customer service experience. Compensation starts at $13 per hour, and benefits include a 401(k), health insurance, and employee pet discounts.

Flexible schedule is available with rotating Saturday shifts included.

Qualifications

• 1+ year experience in a veterinary clinic preferred.
• 2+ years in customer service required.
• Cheerful and outgoing personality.

Responsibilities

• Provide excellent client experiences and greet clients.
• Handle phone calls, scheduling, and payments.
• Adapt to individual patient needs and ensure patient comfort.

Skills

Veterinary knowledge

Phone etiquette

Conflict resolution

Customer service

Job description

Job Description

Heartland Animal Hospital is a 5‑doctor, full‑service small animal practice serving the community for over 25 years. Our state‑of‑the‑art facility provides full‑body & digital radiography, soft tissue surgery, dental prophylaxis, laser therapy, preventative & wellness care, and more. We have doctors and technicians certified in diagnostic abdominal ultrasound.

The reason we open our doors every day is to deliver the finest possible medical treatment and compassionate attention every pet and client deserves.

Veterinary Customer Service Representatives

Play an integral role as the face of our hospital. Responsible for providing excellent and expeditious client experiences; greeting clients, responding to questions, processing incoming and outgoing patients, and handling payments. Answer phone calls, screen for service needs, schedule appointments, and handle incoming and outgoing mail and e‑mail.

What To Expect

• Friendly/Inclusive Culture: Our team acknowledges that great results are only achieved through teamwork, mutual respect and kindness.
• A great learning environment: Our CSR team guides you through developing skills in problem solving, troubleshooting, and guiding clients through patient care.
• Quality Medicine: Our doctors and technicians utilize state‑of‑the‑art equipment to perform advanced techniques and provide excellent care.
• Fear‑free practices: We use many methods to ensure patients experience the best visit possible. Many team members are Fear‑Free certified and we support you in becoming certified.
• Leadership support: We value each team member as an individual and have your back.
• Innovative thinking: Our best ideas come from the team. We encourage mentorship, professional development, and new ideas.

About You

• Experienced CSR with veterinary knowledge, dedicated to outstanding client service and patient care.
• Initiative: A hard worker who contributes to the operation of the entire hospital.
• Versatile: Able to adapt to the individual needs of each patient.
• Skills and experience include:
• Phone triage and scheduling
• Phone etiquette and balancing multiple calls
• Knowledge of basic canine and feline medical care and procedures
• Understanding of vaccine and preventative wellness care
• Cheerful, outgoing personality
• Conflict resolution and de‑escalation

Anticipated Schedule

• Part‑time 15‑20 hrs a week; must work Saturdays 7:15 AM–12:00 PM
• Rotating Saturday shifts
• Schedule set 2 weeks in advance
• Hospital open Monday‑Friday 7:30 AM–6:00 PM; Saturday 7:30 AM–12:00 PM
• No Sundays

Compensation

We expect the range for an experienced CSR to be $13 per hour.

Benefits (Basic)

• 401k
• Uniform allowance
• Employee pet discount

Benefits (Full)

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift

• 10 hour shift

Experience

• Veterinary clinic: 1 year (Preferred)
• Customer service: 2 years (Required)

Job Type: Full‑time

Work Location: In person