Pet Care Concierge & Clinic Operations Coordinator

Bond Vet; Boston (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Team-Based Profit Sharing Bonus

$0 monthly premiums for qualifiedindv

Mental health support programs

401(k) with partial employer match

Tuition Reimbursement (up to 100%)

Flexible Scheduling Options

In-Clinic Pet Care Discount

Weekend Team Lunch

Stocked Pantries

Stocked Bathrooms

Bond Swag Credit

Bereavement Leave

Leadership that supports growth

A Fur-ever Home Feeling

FIGS Scrubs Provided

Job summary

Bond Vet in Boston is seeking a compassionate Care Coordinator to welcome clients and their pets, manage appointment flow, and maintain a warm, organized front-desk experience.

You’ll engage with clients by phone, email, and in person, coordinate scheduling and referrals, and support clinic operations with a team-focused approach.

This role offers flexible scheduling, profit-sharing bonuses, tuition reimbursement, and other perks as part of Bond Vet’s mission to redefine veterinary care.

Qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles.
• Veterinary industry experience preferred.
• Strong verbal and written communication skills with a warm, professional demeanor.
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment.
• Comfortable learning and navigating multiple computer systems and technology platforms.
• Passion for delivering outstanding client experiences and working collaboratively as part of a team.
• Prior experience in veterinary medicine or animal care is preferred.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out.
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment.
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person.
• Maintain organized, clean, and well-stocked client-facing spaces.
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit.
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience.
• Assist with administrative and operational tasks as needed to support the hospital team.

Skills

Customer service

Hospitality

Veterinary reception

Communication

Job description

Bond Vet in Boston is seeking a compassionate Care Coordinator to welcome clients and their pets, manage appointment flow, and maintain a warm, organized front-desk experience.

You’ll engage with clients by phone, email, and in person, coordinate scheduling and referrals, and support clinic operations with a team-focused approach.

This role offers flexible scheduling, profit-sharing bonuses, tuition reimbursement, and other perks as part of Bond Vet’s mission to redefine veterinary care.