Pet Care Experience Coordinator

Medical Management International, Inc.; Trinity (FL); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth Retirement Plans

Student Debt Relief Program

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA/HSA

Parental Leave

Continuing Education Allowance

Exclusive Discounts

Job summary

Banfield is seeking a Client Service Coordinator to manage client and pet flow, promote hospital services, and ensure a welcoming, efficient experience. The role supports the veterinary team by handling documentation, educating clients on wellness plans, and coordinating appointments with a focus on exceptional client care.

The position emphasizes multi-tasking, strong communication, and organized operation, with opportunities to contribute to client satisfaction and hospital productivity in a

Qualifications

• Ability to multi-task — manages multiple tasks at one time with accuracy under distractions.
• Fluent English with strong written and verbal communication skills.
• Organizational ability to turn chaos into order.
• Problem solving to translate issues into practical solutions.
• Client service skills to deliver attentive, courteous service.
• Intellectual ability to follow instructions precisely.
• Mathematical ability to handle basic calculations and balancing.

Responsibilities

• Actively recruit new clients and route the flow of clients and pets for efficient care.
• Maximize the number of pets seen by the hospital team.
• Provide professional, efficient, exceptional service at all times.
• Educate clients about preventive care, Optimum Wellness Plans, and hospital services.
• Assist incoming clients with documentation and pet records in the system.
• Assist outgoing clients with instructions, invoices, prescriptions, and scheduling.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield is seeking a Client Service Coordinator to manage client and pet flow, promote hospital services, and ensure a welcoming, efficient experience. The role supports the veterinary team by handling documentation, educating clients on wellness plans, and coordinating appointments with a focus on exceptional client care.

The position emphasizes multi-tasking, strong communication, and organized operation, with opportunities to contribute to client satisfaction and hospital productivity in a