Pet Care Client Experience Coordinator

Banfield Pet Hospital; Waldorf (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to guide clients and their pets through the hospital, helping the veterinary team operate efficiently while ensuring a welcoming experience. You will educate clients on preventive care and wellness plans, and assist with check-in, documentation, and appointment scheduling.

You will contribute to a positive client experience, promote hospital services, and support the team in delivering high-quality care in a fast-paced, friendly

Qualifications

• Leadership among team members and guiding client service
• Strong focus on delivering excellent customer care and communication

Responsibilities

• Drive client and pet flow through the hospital ensuring smooth operations
• Maximize productivity of the veterinary team by coordinating visits and services
• Provide professional, friendly service and educate clients on pet health and preventive care
• Assist clients with documentation, pet information, and scheduling of future services
• Handle check-in/check-out processes, invoices, and retail product sales
• Support opening/closing procedures and basic administrative tasks

Skills

Leadership

Customer Focus

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to guide clients and their pets through the hospital, helping the veterinary team operate efficiently while ensuring a welcoming experience. You will educate clients on preventive care and wellness plans, and assist with check-in, documentation, and appointment scheduling.

You will contribute to a positive client experience, promote hospital services, and support the team in delivering high-quality care in a fast-paced, friendly