Pet Care Experience Ambassador

Oregon Humane; Portland (OR); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off + Sick Time + Holidays

401(k) with employer match

Professional Development Opportunities

One free Oregon Humane adoption / year

Perks & Discounts

Job summary

Oregon Humane in Portland, OR seeks a Client Services Representative for the Community Veterinary Hospital. You will greet clients and pets, check in patients, schedule appointments, handle calls and emails, and maintain a welcoming lobby with empathy and professionalism.

You will collaborate with the medical team, support the Client Resource Center, and help educate clients about Oregon Humane policies and programs, contributing to a compassionate, efficient hospital experience for people and

Qualifications

• 1+ years’ experience providing customer service to a broad audience in a professional work environment.
• Able to balance multiple tasks and priorities at one time, completing tasks and meeting deadlines.
• Proficient in the use of Microsoft Office tools including Word, Excel, PowerPoint, and Outlook.
• Excellent verbal and written communication skills - able to communicate with a diverse population in a consistently informative, respectful and professional manner.

Responsibilities

• Greet clients and pets immediately upon entering and leaving, providing exceptional client/patient care and positive check-in and discharge experiences.
• Check patients in for appointments, facilitate weights for canine patients, and guide all patients and clients into exam rooms, in collaboration with medical team.
• Schedule appointments, surgeries, and other procedures, providing clients with additional details regarding pre-appointment and post-care needs.
• Answer phone calls, emails, and voicemails in a friendly and professional manner and assist clients with questions, concerns, and requests in a timely manner.
• Manage emotionally charged situations with tact, empathy, and respect. Maintain composure in the face of interpersonal conflict.

Skills

Customer service

Multitasking

MS Office

Communication

Tools

Microsoft Office Suite

Job description

Oregon Humane in Portland, OR seeks a Client Services Representative for the Community Veterinary Hospital. You will greet clients and pets, check in patients, schedule appointments, handle calls and emails, and maintain a welcoming lobby with empathy and professionalism.

You will collaborate with the medical team, support the Client Resource Center, and help educate clients about Oregon Humane policies and programs, contributing to a compassionate, efficient hospital experience for people and