Pet Care Customer Experience Specialist

destinationpet; Winston-Salem (NC); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

DailyPay

Job summary

Destination Pet is seeking a Customer Service Representative to warmly welcome pet parents and their furry guests. You will manage phones, tours, and service sales while maintaining a safe, clean facility and up-to-date records.

The role requires flexible availability for evenings, weekends, and holidays, with a starting wage of $14/hour plus tips. Equal opportunity employer with daily wage access via DailyPay.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service experience preferred.
• Strong communication and phone etiquette required.

Responsibilities

• Greet and assist pet parents and VIPs in a friendly, professional manner.
• Answer phones and route inquiries with a smile.
• Tour facility and promote services to new clients.
• Maintain up-to-date vaccination records on file for safety.
• Check-in and check-out pets with care and accuracy.
• Handle cash, cards, and balance the end-of-day cash drawer.
• Respond to complaints with patience and professionalism.

Skills

People skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

Phone systems

Multi-line phones

Cash handling

Job description

Destination Pet is seeking a Customer Service Representative to warmly welcome pet parents and their furry guests. You will manage phones, tours, and service sales while maintaining a safe, clean facility and up-to-date records.

The role requires flexible availability for evenings, weekends, and holidays, with a starting wage of $14/hour plus tips. Equal opportunity employer with daily wage access via DailyPay.