Pet Care Customer Experience Specialist

Animal Care Center of Shorewood; Shorewood (IL); On-site; USD 2,080,000 - 2,480,000; Full time

Job summary

National Veterinary Associates (NVA) is seeking a front desk client services team member in Shorewood, IL. You will greet clients, answer questions, process admissions and payments, and schedule appointments in our practice management system.

The role requires at least 1 year of related experience and involves answering phones, screening for service needs, and maintaining a tidy waiting area. The base pay range is $15.50-$18.00 per hour, with location- and experience-based adjustments.

Qualifications

• Minimum of 1 year related experience required.

Responsibilities

• Greet clients and respond to questions; process incoming and outgoing patients and payments.
• Answer phone calls, screen for service needs, and schedule appointments.
• Monitor the client waiting area for cleanliness; maintain client information and service data in the practice management software.
• Escalate complex matters to senior staff.

Job description

National Veterinary Associates (NVA) is seeking a front desk client services team member in Shorewood, IL. You will greet clients, answer questions, process admissions and payments, and schedule appointments in our practice management system.

The role requires at least 1 year of related experience and involves answering phones, screening for service needs, and maintaining a tidy waiting area. The base pay range is $15.50-$18.00 per hour, with location- and experience-based adjustments.