Customer Service Representative (Career Opportunities)

Destination Pet; Scottsdale (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401K

Discounted pet insurance

DailyPay

Job summary

Destination Pet is seeking a Customer Service Representative at Raintree Pet Resort and Medical Center in Scottsdale, AZ. You will be the first point of contact for clients, welcoming them warmly, handling calls and emails, coordinating appointments, and processing payments with precise records.

The role requires polished communication, multitasking in a fast-paced veterinary setting, and proficiency with practice management software.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Excellent communication, interpersonal, and organizational skills.
• Ability to multitask in a fast-paced environment while maintaining professionalism.

Responsibilities

• Welcome clients and patients with warmth and professionalism.
• Answer phone calls and emails promptly with accurate information.
• Manage appointment scheduling and maintain client flow.
• Process payments and keep precise client/patient records.
• Collaborate with veterinarians and staff to support patient care.

Skills

Client service

Excellent communication

Multitasking

Attention to detail

Computer proficiency

Empathy

Tools

Practice management software

Job description

## Customer Service Representative (Career Opportunities)Apply: Raintree Pet Resort- Scottsdale, AZ: Full time: Posted Today: JR108940**Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!**As the first point of contact for our clients, you will set the tone for our hospital’s commitment to excellence. The ideal candidate is poised, compassionate, and able to manage multiple priorities with grace. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital.We’re currently sniffing out our next**Customer Service Representative**at *Raintree Pet Resort and Medical Center*At Raintree, we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished **Client Service Representative (CSR)** to join our dedicated team and help us deliver customer excellence with each client and patient. Perks & Pay:Full Time health benefits, 401K and Discounted Pet InsurancePay starts at **$18.00 - $20.00/hour DOE + tips**Access your earned wages anytime with **DailyPay.** Reporting To:General Manager What You Bring to the Table:* Previous experience in a client service role (veterinary or healthcare preferred)* Exceptional communication, interpersonal, and organizational skills* Strong attention to detail and ability to multitask in a fast-paced environment* Proficiency with computers and, ideally, practice management software* A professional appearance and demeanor, with genuine compassion for pets and their owners What You'll Be Doing (Besides Making Furry Friends for Life):* Welcome clients and patients with warmth, professionalism, and empathy* Answer phone calls and emails promptly while providing accurate information* Manage appointment scheduling and maintain efficient client flow* Process payments and maintain precise client and patient records* Collaborate closely with veterinarians and medical staff to support patient care* Handle client concerns with discretion, understanding, and problem-solving skills* Uphold our hospital’s standards for client confidentiality and service excellence* Other duties as assigned **Why Join Raintree?*** A refined, team-oriented environment dedicated to client satisfaction and patient care* Competitive compensation and comprehensive benefits* Opportunities for professional development and continuing education* Employee discounts for veterinary services and products If you are a client-focused professional who thrives in an environment of excellence and compassion, we invite you to apply and become part of the **Raintree** team.