Pet Care CSR: Warm Front Desk Agent for Vet Team

Destination Pet, LLC; San Antonio (TX); On-site; USD 48,712,000 - 68,880,000; Full time

Benefits offered by this job

Full Time health benefits

401K

Discounted Pet Insurance

Job summary

Town and Country Veterinary Hospital is seeking a friendly Client Service Representative to join Destination Pet LLC’s care team in Texas. You will greet clients and patients, schedule appointments, collect payments, and maintain records with accuracy and empathy.

Ideal candidates have customer-service experience in veterinary or healthcare, superb communication, and a detail-oriented, multitasking mindset in a fast-paced environment. Competitive benefits and grow opportunities await.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with computers and, ideally, practice management software.

Responsibilities

• Welcomes clients and patients with warmth and professionalism.
• Answers phone calls and emails promptly with accurate information.
• Manages appointment scheduling and maintains efficient client flow.
• Processes payments and maintains precise client and patient records.
• Collaborates with veterinarians and medical staff to support patient care.
• Handles client concerns with discretion and problem-solving skills.
• Upholds confidentiality and service-excellence standards.

Skills

Client service experience

Excellent communication

Multitasking

Computer proficiency

Practice management software

Tools

Practice management software

Job description

Town and Country Veterinary Hospital is seeking a friendly Client Service Representative to join Destination Pet LLC’s care team in Texas. You will greet clients and patients, schedule appointments, collect payments, and maintain records with accuracy and empathy.

Ideal candidates have customer-service experience in veterinary or healthcare, superb communication, and a detail-oriented, multitasking mindset in a fast-paced environment. Competitive benefits and grow opportunities await.