Pet Care Coordinator (Veterinary Receptionist)

PetVet Care Centers; Madison (MS); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k)

Pet discounts

Wellbeing support

CE stipends

Grant Circle

Local autonomy

Job summary

PetVet Care Centers in Madison, MS seeks a Care Coordinator to support a high-performing veterinary hospital. You will handle administrative tasks, patient intake, scheduling, and front-desk duties to ensure superior service.

The role aligns with Veterinary Receptionist/Client Care Specialist titles; a friendly, organized individual who can stay calm under pressure and help pets and clients throughout visits.

Qualifications

• Applicants must be 18 years of age or older.
• High school diploma or GED required, or equivalent.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Flexibility in scheduling, including weekends and holidays.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Cash handling

Multitasking

Attention to detail

Scheduling flexibility

Education

High school diploma or GED

Job description

PetVet Care Centers in Madison, MS seeks a Care Coordinator to support a high-performing veterinary hospital. You will handle administrative tasks, patient intake, scheduling, and front-desk duties to ensure superior service.

The role aligns with Veterinary Receptionist/Client Care Specialist titles; a friendly, organized individual who can stay calm under pressure and help pets and clients throughout visits.