Veterinary Care Coordinator — Client Experience & Pet Care

Animal Health Clinic; Manchester, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental Leave

401(k)

Pet Discounts

Wellbeing resources

CE stipends

Grant Circle

Job summary

Animal Health Clinic in Manchester, Tennessee is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This role focuses on delivering exceptional client service, managing appointments, and supporting hospital operations in a full-time capacity.

The position emphasizes customer service, data entry, and coordination across front-desk tasks, with a caring approach to pets and their families.

Qualifications

• Customer service experience required.
• Strong communication and people skills.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Job description

Animal Health Clinic in Manchester, Tennessee is seeking a Veterinary Receptionist (Care Coordinator) to join our team. This role focuses on delivering exceptional client service, managing appointments, and supporting hospital operations in a full-time capacity.

The position emphasizes customer service, data entry, and coordination across front-desk tasks, with a caring approach to pets and their families.