Veterinary Front Desk & Care Coordinator

Gluckstadtanimalhospital; Madison (MS); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Parental Leave

401(k)

Pet discounts

EAP

Job summary

Gluckstadt Animal Hospital in Madison, MS is seeking a Veterinary Receptionist (Care Coordinator) to deliver outstanding client service and support hospital operations.

You will greet clients, schedule appointments, handle payments, weigh pets, and assist with basic clinic duties while maintaining accuracy and compassion.

This full-time role offers a collaborative team environment, growth opportunities, and a culture of care aligned with our mission to provide exceptional veterinary care.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Cash handling

multitasking

Scheduling

Data entry

Clerical skills

Attention to detail

Physical stamina

Weekend availability

Education

High school diploma

GED

Job description

Gluckstadt Animal Hospital in Madison, MS is seeking a Veterinary Receptionist (Care Coordinator) to deliver outstanding client service and support hospital operations.

You will greet clients, schedule appointments, handle payments, weigh pets, and assist with basic clinic duties while maintaining accuracy and compassion.

This full-time role offers a collaborative team environment, growth opportunities, and a culture of care aligned with our mission to provide exceptional veterinary care.