Pet Care Coordinator — Front Desk Champion

PetVet Care Centers; Lebanon (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave (birth, adoption,

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

CE stipends and career development

Grant Circle relief fund

Local hospital culture backed by nat'l

Job summary

PetVet Care Centers' Little Miami Veterinary Services seeks a Care Coordinator to join a high-performing team; role blends veterinary reception tasks with client care in a diverse pet facility. You will support admins, schedule appointments, and assist with frontline customer service across small and large animals.

The clinic serves Lebanon, South Lebanon, Maineville, Morrow and beyond with vaccinations, exams, dental care, diagnostics, and surgery, emphasizing professionalism, respect, and

Qualifications

• 18+ years of age and above.
• High school diploma or GED required, or equivalent.
• Excellent customer service skills and courteous assistance.
• Willingness to learn and work in a floating Care Coordinator/Veterinary Assistant role.

Responsibilities

• Provide excellent customer service in person, by phone, and in stressful situations.
• Manage lobby flow, address concerns, calm owners, and schedule appointments.
• Assist with basic medical emergencies and ensure safety.
• Support with medication pickups and inform clients about services.
• Input data in practice software and manage billing/accounts.
• Assist with retail, weighing pets, processing faxes, and records.
• Reconcile cash drawer and perform end-of-day procedures.

Skills

Customer service

Flexibility

Learning mindset

Education

High school diploma or GED

Job description

PetVet Care Centers' Little Miami Veterinary Services seeks a Care Coordinator to join a high-performing team; role blends veterinary reception tasks with client care in a diverse pet facility. You will support admins, schedule appointments, and assist with frontline customer service across small and large animals.

The clinic serves Lebanon, South Lebanon, Maineville, Morrow and beyond with vaccinations, exams, dental care, diagnostics, and surgery, emphasizing professionalism, respect, and