Veterinary Receptionist (Care Coordinator) - Little Miami Veterinary Services

PetVet Care Centers; Lebanon (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave (birth, adoption,

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

CE stipends and career development

Grant Circle relief fund

Local hospital culture backed by nat'l

Job summary

PetVet Care Centers' Little Miami Veterinary Services seeks a Care Coordinator to join a high-performing team; role blends veterinary reception tasks with client care in a diverse pet facility. You will support admins, schedule appointments, and assist with frontline customer service across small and large animals.

The clinic serves Lebanon, South Lebanon, Maineville, Morrow and beyond with vaccinations, exams, dental care, diagnostics, and surgery, emphasizing professionalism, respect, and

Qualifications

• 18+ years of age and above.
• High school diploma or GED required, or equivalent.
• Excellent customer service skills and courteous assistance.
• Willingness to learn and work in a floating Care Coordinator/Veterinary Assistant role.

Responsibilities

• Provide excellent customer service in person, by phone, and in stressful situations.
• Manage lobby flow, address concerns, calm owners, and schedule appointments.
• Assist with basic medical emergencies and ensure safety.
• Support with medication pickups and inform clients about services.
• Input data in practice software and manage billing/accounts.
• Assist with retail, weighing pets, processing faxes, and records.
• Reconcile cash drawer and perform end-of-day procedures.

Skills

Customer service

Flexibility

Learning mindset

Education

High school diploma or GED

Job description

PetVet Care Centers' Little Miami Veterinary Services is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Little Miami Veterinary Services serves Lebanon, South Lebanon, Maineville, Morrow, and beyond with a notably broad patient base that spans dogs, cats, small mammals, exotic pets, and large animals such as cattle, horses, alpacas, goats, and sheep. The team offers a full range of services in one place, from vaccinations, routine exams, and geriatric care to dental care, cold laser therapy, in-house diagnostics, and surgery, and has earned a reputation for strong client relationships built on professionalism, respect, and trust.

Why Join Us:

• Work with a close-knit team in a small clinic where you’ll gain hands-on experience caring for both small and large animals, with opportunities to expand your veterinary skills.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Excellent customer service skills, providing courteous and prompt assistance
• Willingness to learn and train; ability to work in a floating role as both Care Coordinator and Veterinary Assistant.

Preferred Skills (Nice to Have)

• Previous veterinary experience

Schedule

4 days, 8AM-5PM and 2 Saturdays a month from 8AM-12PM

What We Offer

We care deeply about supporting our team members - professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support - including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle - a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$15 - $15 USD

At PetVet Care Centers, we're committed to aCulture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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