Pet Care Concierge & VIP Guest Specialist

Destination Pet, LLC; Cornelius (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health benefits

401K

Discounted pet insurance

Job summary

Destination Pet, LLC is hiring a Customer Service Representative for Camp Wagging Tails in Cornelius, NC. You will greet pet parents, answer phones, and guide clients through our services with a welcoming, professional demeanor.

Ideal candidates have 1+ year in customer service, strong communication skills, and comfort with multi-line phones. Evening, weekend, and holiday availability is required, with benefits and daily pay options available.

Qualifications

• 1+ year of customer service experience preferred.
• Skilled in phone, in-person, and email communication.
• Able to multitask and stay professional under pressure.

Responsibilities

• Welcome pet parents and their pets in a friendly manner.
• Answer phones and assist customers with services and products.
• Tour clients through the facility and upsell services.
• Maintain accurate check-ins/check-outs and cash drawer at day end.
• Handle complaints with patience and professionalism.

Skills

Customer service

Communication

Phone handling

Multiline phones

Cash handling

Education

High school diploma or equivalent

Tools

POS/Checkout system

Computer systems

Job description

Destination Pet, LLC is hiring a Customer Service Representative for Camp Wagging Tails in Cornelius, NC. You will greet pet parents, answer phones, and guide clients through our services with a welcoming, professional demeanor.

Ideal candidates have 1+ year in customer service, strong communication skills, and comfort with multi-line phones. Evening, weekend, and holiday availability is required, with benefits and daily pay options available.