Pet Care Concierge & Veterinary Front Desk Lead

MARS Veterinary; Murrieta (CA); Presencial; USD 24 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

401(k) Plan

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA

Resumo da oferta

Banfield Pet Hospital in Murrieta, CA is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize team productivity, and ensure clear communication with clients and associates. You will help educate clients on Optimum Wellness Plans and hospital services while maintaining a welcoming environment.

The role emphasizes professional service, accurate record-keeping, and scheduling efficiency to foster client loyalty and referrals.

Qualificações

• Demonstrates strong written and verbal communication.
• Goes beyond to ensure client comfort and satisfaction.
• Ability to multi-task while maintaining accuracy and courtesy.

Responsabilidades

• Multitask to route clients and pets efficiently through the hospital.
• Provide exceptional service, educate clients about wellness plans and services.
• Assist with documentation, invoices, and scheduling of future visits.

Conhecimentos

Client flow management

Customer focus

Communication skills

Team collaboration

Time management

Problem solving

Integrity & trust

Prioritization

Listening

Quality service

Descrição da oferta de emprego

Banfield Pet Hospital in Murrieta, CA is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize team productivity, and ensure clear communication with clients and associates. You will help educate clients on Optimum Wellness Plans and hospital services while maintaining a welcoming environment.

The role emphasizes professional service, accurate record-keeping, and scheduling efficiency to foster client loyalty and referrals.