Pet Care Concierge & Veterinary Brand Ambassador

Modern Animal; Los Angeles (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, vision & dental coverage

401k with company match

Flexible time off & parental leave

Free pet membership

Continuing education allowance

Uniform allowance

Mental health support (Spring Health)

Collaborative team culture

Job summary

Modern Animal seeks a Veterinary Customer Service Representative (Hosts) to support member appointments, bridge the clinic team and clients, and maintain a clean, welcoming environment. This role includes local marketing activities and representing the brand at community events.

The ideal candidate excels in communication, loves customer service, stays organized, and thrives in a dynamic team. Growth mindset and adaptability are essential for success in our collaborative culture.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Well-organized and detail-oriented.
• Adaptable and open-minded.
• Team player with friendly disposition.
• Ability to anticipate veterinarians’ and paraprofessionals’ needs.
• Willingness to grow and adapt.
• Comfortable embracing change to improve solutions.

Responsibilities

• Facilitating member appointments.
• Working closely with technology.
• Acting as a liaison between our in-clinic team and clients.
• Ensuring clinic cleanliness.
• Moving and lifting packages of varying weight as needed.
• Partnering with marketing on local efforts and partnerships.
• Representing Modern Animal as a brand ambassador to members and partners.
• Identifying local marketing opportunities to grow memberships.

Skills

Verbal communication

Written communication

Customer service

Organization

Adaptability

Team player

Empathy

Growth mindset

Job description

Modern Animal seeks a Veterinary Customer Service Representative (Hosts) to support member appointments, bridge the clinic team and clients, and maintain a clean, welcoming environment. This role includes local marketing activities and representing the brand at community events.

The ideal candidate excels in communication, loves customer service, stays organized, and thrives in a dynamic team. Growth mindset and adaptability are essential for success in our collaborative culture.