Veterinary Client Concierge & Clinic Experience Host

Modern Animal; Walnut Creek (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k savings plan

Paid time off

Paid parental leave

Free pet membership

Uniform allowance

Collaborative team culture

Job summary

Modern Animal in Walnut Creek invites you to join as a Host, the friendly first point of contact for clients and veterinarians. You’ll facilitate appointments, collaborate with the clinic team, and help maintain a clean, welcoming environment.

You’ll also engage in local marketing, partnerships, and community events to grow the practice and support pet families. The role emphasizes exceptional communication, a positive attitude, adaptability, and teamwork, with a focus on delivering an

Qualifications

• Exceptional verbal and written communication skills.
• Passion for customer service.
• Strong work ethic with an emphasis on organization.
• Adaptability and open-mindedness.
• Team player mentality and a friendly disposition.
• Ability to anticipate the needs of veterinarians and paraprofessionals.
• Willingness to grow and adapt.
• Inclination to embrace change and work together to build an optimal solution for all.

Responsibilities

• Facilitating member appointments.
• Working closely with technology.
• Acting as a liaison between our in-clinic team and clients.
• Ensuring clinic cleanliness.
• Staying active, including lifting packages of varying weight.
• Partnering with the marketing team for local efforts and partnerships.
• Serving as a Modern Animal brand ambassador.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Team player

Adaptability

Growth mindset

Change management

Job description

Modern Animal in Walnut Creek invites you to join as a Host, the friendly first point of contact for clients and veterinarians. You’ll facilitate appointments, collaborate with the clinic team, and help maintain a clean, welcoming environment.

You’ll also engage in local marketing, partnerships, and community events to grow the practice and support pet families. The role emphasizes exceptional communication, a positive attitude, adaptability, and teamwork, with a focus on delivering an