Pet Care Concierge & Clinic Experience Host

Modern Animal; Walnut Creek (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k savings plan

Paid time off

Parental leave

Free member benefits

Uniform allowance

Team environment

Job summary

Modern Animal in Walnut Creek is seeking a friendly Host to serve as the first point of contact for clients and team members. You will support appointment facilitation, liaise with the veterinary team, and help promote local partnerships and community events while maintaining a clean, welcoming clinic environment.

Your role emphasizes exceptional communication, customer service, adaptability, and teamwork, contributing to a positive culture and life‑balanced work environment.

Qualifications

• Excellent verbal and written communication skills.
• Passion for customer service.
• Strong organizational abilities.
• Team player with a friendly disposition.
• Able to anticipate veterinarians' needs and adapt.

Responsibilities

• Facilitating member appointments.
• Working closely with technology.
• Liaising between in-clinic team and clients.
• Ensuring clinic cleanliness.
• Moving and lifting packages of varying weight.
• Partnering with marketing on local outreach and events.
• Acting as a Modern Animal brand ambassador.
• Upholding the company culture and values.

Skills

Communication

Customer Service

Organization

Team Player

Adaptability

Job description

Modern Animal in Walnut Creek is seeking a friendly Host to serve as the first point of contact for clients and team members. You will support appointment facilitation, liaise with the veterinary team, and help promote local partnerships and community events while maintaining a clean, welcoming clinic environment.

Your role emphasizes exceptional communication, customer service, adaptability, and teamwork, contributing to a positive culture and life‑balanced work environment.