Veterinary Customer Concierge & Community Advocate

Modern Animal; Los Angeles (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, vision & dental

401k with company match

Flexible time off & parental leave

Free pet membership & discounts on vet

Continuing education allowance

Uniform allowance

Mental health resources (Spring Health

Job summary

Modern Animal is seeking a Veterinary Customer Service Representative (Hosts) in Los Angeles to be the first point of contact for clients and vets. You’ll coordinate appointments, interact with the clinic team, and ensure a welcoming, efficient experience for members and patients.

You’ll collaborate with the veterinary staff and marketing groups to promote local partnerships, community engagement, and brand standards while upholding the company’s culture of balance, openness, and high service

Qualifications

• Exceptional verbal and written communication skills.
• Passion for customer service.
• Strong work ethic with an emphasis on organization.
• Adaptability and open-mindedness.
• Team player mentality and a friendly disposition.
• Ability to anticipate the needs of veterinarians and paraprofessionals.
• Willingness to grow and adapt.
• Inclination to embrace change and work together to build an optimal solution for all.

Responsibilities

• Facilitating member appointments
• Working closely with technology
• Acting as a liaison between our in clinic team, and our clients
• Ensuring clinic cleanliness
• Staying active, to include moving and lifting packages of varying weight
• Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events
• Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners
• Identifying local marketing opportunities to drive regional membership growth
• Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment

Skills

Verbal communication

Written communication

Customer service

Team player

Adaptability

Organized

Growth mindset

Job description

Modern Animal is seeking a Veterinary Customer Service Representative (Hosts) in Los Angeles to be the first point of contact for clients and vets. You’ll coordinate appointments, interact with the clinic team, and ensure a welcoming, efficient experience for members and patients.

You’ll collaborate with the veterinary staff and marketing groups to promote local partnerships, community engagement, and brand standards while upholding the company’s culture of balance, openness, and high service