Pet Care Concierge & Scheduling Specialist

Heart-Pa; York (York County); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401K retirement savings

Flexible scheduling

Generous paid time off

Company-paid holiday schedule

Team Pet Care Discounts

Job summary

Heart + Paw is seeking a Care Coordinator (Veterinary Receptionist) to join a pet-focused team. You will greet clients, schedule appointments, explain services, and guide pet parents through visits in a welcoming, low-stress environment.

The role emphasizes outstanding customer service, teamwork, and the ability to multitask. Certification in Fear Free and HABRI is encouraged, with company benefits supporting pet wellness and staff growth.

Qualifications

• Warm, friendly demeanor with a client-centric mindset.
• Previous customer service experience required.
• Knowledge of basic animal behavior and a love for pets.
• Excellent verbal and written communication skills.
• Ability to multitask and stay calm under pressure.
• Proficiency with phones, computers, and mobile devices.
• Stamina to interact with active pets of all sizes.
• Commitment to cleanliness, teamwork and adaptability.
• Fear Free and HABRI certification (or desire to become certified).

Responsibilities

• Manage client schedules and document pet interactions.
• Provide detailed information about veterinary services, grooming, daycare, boarding, and retail offerings.
• Welcome pets and their parents, ensuring a smooth check-in process.
• Handle calls, answer client inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to the welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Pet care knowledge

Technology proficiency

Job description

Heart + Paw is seeking a Care Coordinator (Veterinary Receptionist) to join a pet-focused team. You will greet clients, schedule appointments, explain services, and guide pet parents through visits in a welcoming, low-stress environment.

The role emphasizes outstanding customer service, teamwork, and the ability to multitask. Certification in Fear Free and HABRI is encouraged, with company benefits supporting pet wellness and staff growth.