Pet Care Concierge: Front Desk at Vet Hospital

Petco; Needham (MA); On-site; USD 20,664 - 31,409; Full time

Job summary

A well-known pet health and wellness company in Needham is hiring a Hospital Concierge. This role focuses on fostering an exceptional client experience through excellent customer care, managing appointments, and ensuring optimal hospital operations. Ideal candidates should possess strong communication skills, compassion, and previous experience in veterinary or customer service environments. The position offers competitive hourly rates ranging from $15.00 to $22.80 as well as a supportive work environment focused on pet care. 

Qualifications

• Must have at least 1 year's experience in veterinary practice or customer-facing role.
• Ability to maintain professional attitude during stressful situations.
• Willing to learn new techniques and methods.

Responsibilities

• Answer practice phone and route calls appropriately.
• Maintain hospital appointment calendar and schedule appointments.
• Greet clients and notify medical staff when patients arrive.
• Ensure waiting area is clean and well-stocked.
• Confirm appointments via client's preferred communication.

Skills

Compassionate and sympathetic

Excellent communication skills

Team player

Telephone skills

Education

High school diploma

Tools

Practice Management System

Job description

A well-known pet health and wellness company in Needham is hiring a Hospital Concierge. This role focuses on fostering an exceptional client experience through excellent customer care, managing appointments, and ensuring optimal hospital operations. Ideal candidates should possess strong communication skills, compassion, and previous experience in veterinary or customer service environments. The position offers competitive hourly rates ranging from $15.00 to $22.80 as well as a supportive work environment focused on pet care.