Pet Care Concierge & Clinic Experience Lead

Bond Vet; Somerville (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Profit sharing bonus

Tuition reimbursement

401(k) with match

Pet care discount

Bereavement leave

Stocked pantries

Team lunch on weekends

FIGS scrubs provided

Job summary

Bond Vet is seeking a Care Coordinator in Somerville to create a welcoming experience for pets and their families from check-in to check-out. You’ll manage daily appointment flow, coordinate with clients, referral partners, and the veterinary team in a fast-paced clinic.

This role offers competitive pay, team-based bonuses, tuition reimbursement, 401(k) with match, and multiple perks that support work-life balance and growth within a caring, pet-loving culture.

Qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles.
• Veterinary industry experience preferred.
• Strong verbal and written communication skills with a warm, professional demeanor.
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment.
• Comfortable learning and navigating multiple computer systems and technology platforms.
• Passion for delivering outstanding client experiences and working collaboratively as part of a team.
• Prior experience in veterinary medicine or animal care is preferred.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well-stocked client-facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

Skills

Customer service

Hospitality

Veterinary reception

Communication skills

Multitasking

Team player

Job description

Bond Vet is seeking a Care Coordinator in Somerville to create a welcoming experience for pets and their families from check-in to check-out. You’ll manage daily appointment flow, coordinate with clients, referral partners, and the veterinary team in a fast-paced clinic.

This role offers competitive pay, team-based bonuses, tuition reimbursement, 401(k) with match, and multiple perks that support work-life balance and growth within a caring, pet-loving culture.