Pet Care Concierge & Client Experience Lead

Bond Vet; Edgewater (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Team-based bonus

Tuition reimbursement (up to 100%)

401(k) with employer match

Premium-free health insurance for some

Flexible scheduling

Employee referral bonus

In-clinic pet care discount

FIGS scrubs provided

Bereavement leave for pets and family

Job summary

Bond Vet in Edgewater, New Jersey, is seeking a Care Coordinator to deliver exceptional hospitality for clients and their pets. You will guide patients and families from check-in to check-out, manage appointment flow, and serve as the first and last point of contact in our clinics.

This role emphasizes compassionate communication and teamwork within a fast-paced veterinary setting. The position offers flexible scheduling and competitive compensation ($18-$22 per hour) with team-based bonuses,

Qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out.
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment.
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person.
• Maintain organized, clean, and well-stocked client-facing spaces.
• Provide exceptional hospitality, answer questions, and educate pet parents during their visit.
• Support clinic operations and collaborate with the veterinary team to ensure a smooth client and patient experience.
• Assist with administrative and operational tasks as needed to support the hospital team.

Skills

Customer service

Hospitality

Communication

Multitasking

Team collaboration

Job description

Bond Vet in Edgewater, New Jersey, is seeking a Care Coordinator to deliver exceptional hospitality for clients and their pets. You will guide patients and families from check-in to check-out, manage appointment flow, and serve as the first and last point of contact in our clinics.

This role emphasizes compassionate communication and teamwork within a fast-paced veterinary setting. The position offers flexible scheduling and competitive compensation ($18-$22 per hour) with team-based bonuses,