Pet Care Concierge & Client Experience Lead

VCA Inc.; San Jose (CA); On-site; USD 26,505 - 33,875; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Mental Health Resources

Three Free Optimum Wellness Plans for Pets

Job summary

VCA Inc. in San Jose, California, is seeking a motivated Client Service Coordinator. The CSC will ensure that clients and pets experience exceptional service while managing hospital operations efficiently.

This role involves educating clients about wellness plans and maintaining effective communication within the team. The ideal candidate should demonstrate strong leadership, client service skills, and excellent time management.

The position offers a competitive pay range of $19.24 - $24.59 hourly and comprehensive benefits.

Qualifications

• Ability to multi-task and manage multiple tasks efficiently.
• Demonstrated strong written and verbal communication skills in English.
• Strong organizational abilities and problem-solving skills.

Responsibilities

• Drive client and pet flow through the hospital ensuring superior care.
• Recruits new clients by promoting hospital services and care.
• Provide exceptional service and educate clients about pet health.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Job description

VCA Inc. in San Jose, California, is seeking a motivated Client Service Coordinator. The CSC will ensure that clients and pets experience exceptional service while managing hospital operations efficiently.

This role involves educating clients about wellness plans and maintaining effective communication within the team. The ideal candidate should demonstrate strong leadership, client service skills, and excellent time management.

The position offers a competitive pay range of $19.24 - $24.59 hourly and comprehensive benefits.