Pet Care Client Experience Coordinator

VCA Inc.; Rancho Santa Margarita (CA); On-site; USD 23,322 - 29,797; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Continuing Education Allowance

Flexible Spending Accounts (FSA)

Job summary

VCA Inc. in Rancho Santa Margarita, CA is seeking a Client Service Coordinator to manage the flow of clients and pets through the hospital. This role is vital in maximizing productivity and ensuring exceptional customer service.

The ideal candidate will exemplify leadership, empathy, and strong communication skills. Responsibilities include welcoming clients, educating them about services, and maintaining accurate financial records. Benefits include comprehensive health insurance and retirement plans.

Qualifications

• Ability to manage multiple tasks without losing accuracy.
• Strong written and verbal communication skills in English.
• Systematic approach to assignments and problem-solving skills.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Actively recruit new clients by promoting hospital services.
• Ensure comfort for clients and pets during their visit.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Problem Solving Skills

Organizational Ability

Multi-tasking

Job description

VCA Inc. in Rancho Santa Margarita, CA is seeking a Client Service Coordinator to manage the flow of clients and pets through the hospital. This role is vital in maximizing productivity and ensuring exceptional customer service.

The ideal candidate will exemplify leadership, empathy, and strong communication skills. Responsibilities include welcoming clients, educating them about services, and maintaining accurate financial records. Benefits include comprehensive health insurance and retirement plans.