Pet Care Concierge & Client Experience Lead

VCA Inc.; West Valley (WA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and holidays

Continuing Education Allowance

Three free Optimum Wellness Plans for pets

Job summary

VCA Inc. in West Valley, Washington is searching for a Client Service Coordinator (CSC) who will drive the flow of clients and pets through the hospital while maximizing team productivity. The CSC will provide exceptional service, educate clients on pet health, and ensure smooth operations in the hospital.

The ideal candidate should possess strong communication skills, a customer service background, and a willingness to work in a dynamic environment. The position offers comprehensive medical, dental, and vision insurance, as well as generous retirement plans and various wellness resources.

Qualifications

• High School Diploma or equivalent preferred.
• Willingness to have one year related customer service experience.
• Must be at least 18 years old for certain duties.
• Ability to multi-task under distracting conditions.
• Problem-solving skills for practical solutions.

Responsibilities

• Recruit new clients by promoting hospital services.
• Maximize productivity of veterinary medical team.
• Provide professional service ensuring comfort for clients.
• Educate clients on pet health and services.
• Manage finances and maintain accurate balances.

Skills

Customer service experience

Strong written and verbal communication

Organizational ability

Problem-solving skills

Computer skills

Ability to handle pets

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

VCA Inc. in West Valley, Washington is searching for a Client Service Coordinator (CSC) who will drive the flow of clients and pets through the hospital while maximizing team productivity. The CSC will provide exceptional service, educate clients on pet health, and ensure smooth operations in the hospital.

The ideal candidate should possess strong communication skills, a customer service background, and a willingness to work in a dynamic environment. The position offers comprehensive medical, dental, and vision insurance, as well as generous retirement plans and various wellness resources.