Pet Care Concierge & Appointment Specialist

kelsoveterinarian; Kelso (WA); On-site; USD 34,000 - 42,000; Full time

Job summary

WellHaven Pet Health is seeking a Receptionist to be the first point of contact, converting calls into scheduled appointments and delivering a welcoming client experience. You will educate clients, support cashier duties, and maintain accurate patient records to ensure smooth transitions from phone to in-person visits.

The role emphasizes client communication, empathy, and teamwork with the veterinary staff to improve client satisfaction and drive repeat visits.

Responsibilities

• Fill the client schedule each day by converting calls into appointments.
• Greet clients and patients warmly when they call or arrive.
• Maximize call conversion by addressing client needs and scheduling for optimal care.
• Promote Care Companion Plans and preventive services.
• Perform weekly reminder calls for due or overdue services.
• Manage patient intake/discharge and keep medical charts accurate.
• Handle cashier duties and reconcile cash drawer daily.
• Support the veterinary team to improve client flow and experience.
• Maintain a clean, inviting reception area.

Job description

WellHaven Pet Health is seeking a Receptionist to be the first point of contact, converting calls into scheduled appointments and delivering a welcoming client experience. You will educate clients, support cashier duties, and maintain accurate patient records to ensure smooth transitions from phone to in-person visits.

The role emphasizes client communication, empathy, and teamwork with the veterinary staff to improve client satisfaction and drive repeat visits.