Pet Care Client Services Specialist — Flexible Hours

NVA General Practice; Hillsboro Beach (FL); On-site; USD 32,000 - 47,000; Full time

Job summary

NVA General Practice in Hillsboro Beach, FL is seeking a Client Service Representative to act as a liaison, provide product and service information, and resolve client questions with accuracy and empathy.

The CSR will schedule appointments, maintain client and pet records, handle invoicing, and use hospital software to document medical information while delivering exceptional customer service to clients and teammates.

Qualifications

• Strong verbal and written communication skills.
• Ability to work under stress and in a fast-paced environment.
• Flexible schedule including some weekend/holiday shifts.
• Experience with client records and invoicing in a clinic setting.

Responsibilities

• Schedule client calls and appointments.
• Maintain client and pet records and referral docs.
• Provide invoices and dispense per veterinarian’s instructions.
• Use hospital systems to document medical records and communicate with team.
• Manage financials and cash handling procedures.
• Deliver excellent customer service and educate clients on pet care.
• Support positive interactions with clients and teammates.

Skills

Communication skills

Detail oriented

Stress management

Organization

Tools

Veterinary software

Computer skills

Job description

NVA General Practice in Hillsboro Beach, FL is seeking a Client Service Representative to act as a liaison, provide product and service information, and resolve client questions with accuracy and empathy.

The CSR will schedule appointments, maintain client and pet records, handle invoicing, and use hospital software to document medical information while delivering exceptional customer service to clients and teammates.