Pet Care Client Services Specialist

United Veterinary Care; Richmond (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health, Dental & Vision

401K Match

Life Insurance

Short-Term Disability

Employee Assistance Program

FSA/HSA options

Pet Care Discounts

Paid Time Off

Referral Bonuses

DailyPay

Job summary

Helping Hands Affordable Veterinary Surgery & Dental Care in Richmond, VA is seeking a full-time, in-person Client Service Rep (CSR) to be the friendly face and reliable support for a high-volume surgical and dental clinic.

You’ll greet clients, schedule appointments, answer phones, discuss surgeries and anesthesia risks, handle payments and client records, and assist with intakes, discharges, and light duties. Veterinary/medical experience helps, but we’ll train the right person.

Qualifications

• Experience in customer-facing roles is preferred but training is provided.
• Good communication and interpersonal skills are essential.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Greet clients, schedule appointments, answer phones.
• Discuss surgeries and anesthesia risks; training will be provided.
• Handle payments and maintain client records.
• Update charts and run basic bloodwork as needed.
• Assist with intakes, discharges, laundry, cleaning, and animal restraint when required.

Skills

Customer service

Communication

Teamwork

Professionalism

Problem solving

Job description

Helping Hands Affordable Veterinary Surgery & Dental Care in Richmond, VA is seeking a full-time, in-person Client Service Rep (CSR) to be the friendly face and reliable support for a high-volume surgical and dental clinic.

You’ll greet clients, schedule appointments, answer phones, discuss surgeries and anesthesia risks, handle payments and client records, and assist with intakes, discharges, and light duties. Veterinary/medical experience helps, but we’ll train the right person.